Returns and Refunds
Last updated July 2026
Our Commitment
At Coffey Trading Co., we want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.
Return Eligibility
Most new, unused items may be returned within 30 days of delivery for a refund.
To be eligible for a return, items must:
Be unused and in their original condition
Include all original packaging, accessories, and documentation
Not show signs of wear, damage, or misuse
Certain products may not be eligible for return due to manufacturer restrictions or hygiene considerations. Any exceptions will be noted on the product page.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
We'll work quickly to replace the item or issue a full refund at no additional cost to you.
Return Process
To begin a return, please contact us at:
support@coffeytradingco.com
Please include:
Your order number
The item(s) you'd like to return
A brief explanation of the reason for the return
We'll provide instructions for completing your return.
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.
Questions
If you have any questions regarding shipping or your order, please contact us.
Email: support@coffeytradingco.com
Return Shipping
If the return is due to our error (including damaged, defective, or incorrect items), Coffey Trading Co. will cover the cost of return shipping.
For all other returns, customers are responsible for return shipping costs unless otherwise stated.
Original shipping charges are non-refundable unless the return results from our error.
Non-Returnable Items
The following items may not be eligible for return:
Gift cards
Clearance or final sale items
Personalized or customized products
Products specifically marked as non-returnable